At OneSuvidha , we provide digital and doorstep services , not physical products. This Shipping Policy explains how our service delivery and document handling processes work.

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1. Service Delivery Timeline

• Digital services like GST registration, PAN card assistance, government documentation, financial services, and booking-based services are processed within 24–72 hours , depending on the service type and document availability.

• On-site services such as salon, electrician, plumber, maid, photography, tutoring, construction , or others are scheduled as per customer-selected date and time availability .

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2. Digital Document Delivery

For services that involve digital documents (e.g., GST certificates, PAN card updates, trade licenses):

• Documents are delivered via email , WhatsApp , or customer dashboard .

• Standard delivery time: 1–5 working days depending on government processing speed.

• OneSuvidha will update customers regularly about the progress of their application.

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3. Doorstep Service Delivery

For home or professional services booked through OneSuvidha:

• Service professionals will arrive at the customer’s chosen location at the scheduled time.

• In case of delays due to traffic, weather, or emergency conditions, customers will be notified immediately.

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4. Shipping Fees

Since no physical shipping is involved:

• No shipping charges apply.

• Additional service or travel charges (if any) will be clearly mentioned during booking.

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5. Government Document Delivery (Physical)

If a government agency sends a physical document (e.g., PAN card):

• Delivery timelines depend on the respective government authority.

• OneSuvidha is not responsible for courier delays caused by government agencies, postal services, or external logistics partners.

• We assist customers in tracking or raising concerns if needed.

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6. Order Tracking

Customers can track the progress of their service via:

• Email updates

• WhatsApp notifications

• OneSuvidha customer support: support@onesuvidha.com

• Phone: 1088898272

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7. Failed Delivery Attempts (For Doorstep Services)

If the customer is unavailable during the scheduled service time:

• The service may be rescheduled based on availability.

• A nominal convenience fee may apply for repeated missed appointments.

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8. Customer Support

For any queries regarding service delivery or document processing, contact us at:
📩 support@onesuvidha.com
📞 1088898272